Terms of Service

The Service

Work & Keep is an online software service (SaaS) that provides a private workspace and tools for solo founders, including content, brand, projects, planning, knowledge, business tracking, and an AI Business Guide. The Service is provided on a continuous monthly subscription basis.

Accounts and eligibility

• You must provide accurate information and keep your account credentials secure.
• You are responsible for activity that occurs under your account.
• You must be at least 18 years old and able to enter into a binding agreement.
• Authentication is provided through Firebase (a Google service).

Connected email accounts

• The Service includes an optional Email feature that lets you connect an email account to retrieve messages and turn them into CRM records, tasks, and follow-ups. It is read-only in this phase and does not send email on your behalf.
• You represent that you own, or are authorized to access, any email account you connect, and you authorize us to access it on your behalf solely to provide this feature.
• You are responsible for the credentials you provide and for keeping them accurate. You may disconnect a connected account at any time, which removes its stored credentials and synced email data.
• Connecting an account through a third-party email provider is also subject to that provider’s own terms.

Billing, fees, and recurring subscription

Pricing for the Service is:

• A one-time setup and onboarding fee of $149.
• A recurring subscription of $70 per month.
• An initial charge of $219 at signup, which includes the $149 setup fee and your first $70 monthly subscription payment.

By subscribing, you authorize us and our payment processor (Stripe) to charge $70 per month on a recurring basis to your payment method until you cancel. Your subscription automatically renews each month until canceled. Applicable taxes may be added at checkout. If a payment fails, we may retry the charge or suspend access until payment is resolved.

Refund policy

• Setup fee. The $149 setup fee is refundable only before setup work begins. Setup begins once account configuration, onboarding preparation, workspace setup, customization, data organization, or other implementation work begins.
• First monthly payment. The first $70 monthly subscription payment may be refunded if requested within 3 days of the initial subscription charge.
• After the 3-day period. After that 3-day period, subscription payments are nonrefundable, and no prorated refunds are provided for unused time, except where required by law.
• Renewal charges. Renewal charges are nonrefundable except for billing errors, duplicate charges, or where required by law.

To request a refund where eligible, contact us at support@workandkeep.app.

Cancellation

You may cancel at any time through the Stripe customer portal, which you can reach from your account settings (“Manage subscription”). Cancellation takes effect at the end of your current paid billing period, and your access continues through that period. To avoid the next recurring charge, cancel before your next billing date.

Your content and license

You retain ownership of the information and files you add to your workspace (“Your Content”). You grant us a limited license to host, store, process, and display Your Content solely to operate and provide the Service to you, including sending prompts and context you submit to the AI Business Guide to our model provider to generate responses. You are responsible for Your Content and for having the rights to use it.

Intellectual property

The Service, including its software, design, and content we provide, is owned by us or our licensors and is protected by intellectual property laws. These Terms do not grant you any right to our trademarks, branding, or software except the limited right to use the Service as intended.

Acceptable use

You agree not to:

• Use the Service for unlawful purposes or to store or share unlawful content.
• Attempt to access other customers’ workspaces or data.
• Connect an email account you do not own or are not authorized to access.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service.
• Reverse engineer, resell, or copy the Service except as permitted by law.
• Misuse the Service in a way that harms us or other users.

Third-party services

The Service relies on third-party providers, including Stripe (payments), Firebase/Google (authentication), our AI model provider, PostHog (analytics), Cloudflare (delivery and security), and, if you connect an inbox, your chosen email provider (for example an IMAP/SMTP host such as Namecheap Private Email; additional email providers may be supported over time). Your use of those features may also be subject to the providers’ own terms.

AI output disclaimer

The AI Business Guide produces suggestions and drafts for informational purposes based on the context you provide. It is not professional, legal, financial, tax, or medical advice, and it may be incomplete or inaccurate. You are responsible for reviewing and deciding how to use its output.

Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific requirements.

Limitation of liability

To the fullest extent permitted by law, Work & Keep and Wholehearted Wellness LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Work & Keep and Wholehearted Wellness LLC from claims, damages, and expenses arising out of your use of the Service, Your Content, or your violation of these Terms.

Termination

You may stop using the Service and cancel at any time as described above. We may suspend or terminate your access if you violate these Terms, fail to pay, or use the Service in a way that harms the Service or others. Upon termination, your right to use the Service ends. You may export your data before your access period ends.

Changes to the Service and these Terms

We may update or modify the Service and these Terms from time to time. When we change these Terms, we will update the “Last updated” date above. Your continued use of the Service after changes take effect means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where mandatory consumer-protection or other local laws that apply to you provide otherwise. Nothing in these Terms waives any consumer protections that cannot be waived under applicable law.

Contact us

Questions about these Terms? Contact us at support@workandkeep.app.